Serialized table of contents

　From the business partnerWhat is the case that you contacted by email the other day?I was urged, so I hurriedly searched for an email, but I couldn’t find any email.I asked the other party to resend it …Do you have such an experience?

　Needless to say, email resending it will be a hassle for the other party, so I really want to avoid it.Furthermore, if there is any problem on this side (receiving side), everyone will want to improve it quickly before repeating the same thing.

　This Tech Tips describes measures, causes, improvement methods, and precautions when the email is not arrived or not found in an environment receiving e -mail in Gmail.The target environment is the Windows OS / MacOS web version Gmail, the iPhone / Android version of the Gmail app, the standard iPhone.EmailAs an app (hereinafter, iPhone email app).

　In the case of a web version of Gmail or smartphone version Gmail app, it is easy to overlook if the mail is placed in these folders because the default is not searched for spam mail or trash can when searching for mail.

　E -mails that should not be spam may surprisingly be automatically distributed into spam folders.I haven’t received an emailIn that case, check the spam folder.However, it is troublesome to look at the spam folder in order.In such a case, you should use the search function.

　To search for e -mails, including spam mail folders and trash cans, in the case of the web version of Gmail, the mail search dialog [search] In the pull -down list [All emails (including spam and garbage bin email)Select.

　iPhone (iOS) standard "EmailIn the case of the app, you will search inside the spam folder or trash can by default, especially without any additional specification.

　From here on, the target email has arrived up to the mailbox on the receiving side, but the target emails are not downloaded, even for e -mail apps and web browsers running on PCs and smartphones.Explain the countermeasures.

　By the way, if you do not find the target email even if you search as described above, it is better to confirm that it is connected to the Internet.

　Because the e -mail app and the web version of Gmail are not connected to the Internet and have no communication with the Gmail server.off-lineEven in the state, you can read the received email or operate the transmission (actual transmission is performed after the Internet connection).In that case, even if the target e -mail arrives at the mail server, it is possible that you can not download it on your PC or smartphone, and will not hit the search (especially a new email that will not be sent).

　In the case of a web version of Gmail and the smartphone version of Gmail apps, the icons and warning messages are displayed as shown below, so you can easily check it.

　For Windows OS, click the network icon in the notification area (indicator) at the taskbar end to confirm that it can be connected by Wi-Fi or mobile line.

　For iPhone or Android smartphone, check the connection with the Wi-Fi or mobile line icon in the upper right corner of the screen.

　In the case of a smartphone version of the Gmail application or iPhone mail application, depending on the setting to synchronize the Gmail mail server and email, the target email may not be downloaded to the smartphone.

　After confirming or changing the following settings, wait a while, and after the e -mail synchronization and download are executed correctly, try the above -mentioned e -mail search.

● Check the synchronization settings with the mail server in the iPhone version of the Gmail app

　This must be confirmed on both iOS and Gmail apps.

　For the iOS side, [settingOpen the app, scroll down, and in the app list frame [GmailWas tapped and displayed [Permit access to Gmail[] In the column [App background update]but"onMake sure it is.

　For the Gmail app side, tap the menu icon at the top left of the screen to open the menu.setting] – [] – [General] Column- [Synchronous settings] And tap.Then, ""Number of days to synchronizeThe column should be displayed.

　If the number of days set here is extremely short, the timing of synchronizing new emails will pass from the time of closing the Gmail to the next opening, resulting in a new email that does not reach the Gmail app.be.Specify the number of days or more of the longest interval to check your email.

● Check the mail server and synchronization settings with the iPhone email app

　If you are sending and receiving a gmail email with an iPhone email app, first of iOS [settingApps- [Password and account] – [How to acquire data] – [Tap].if[Select a schedule[] In the column [ManualIf there is a check in []fetch] Select the one.

　Next, return to the previous screen, [fetch[] In the column [ManualIf there is a check in, like the following screenshot [Automatic[]Every hour[]Every 30 minutes[]Every 15 minutes] Select one of.With this, new emails will be downloaded at the specified interval without having to synchronize them manually.

　If you want to confirm the new email more quickly, you should consider the transition to the iPhone version Gmail app mentioned above.

● Check the synchronization settings with the mail server in the Android version of the Gmail app

　This must be confirmed in both the Gmail app and Android.

　For the Gmail app side, tap the menu icon at the top left of the screen to open the menu.setting] – [] – [Data usage] In the column [Gmail syncI checked "]onMake sure it is.

　Furthermore [Number of days to synchronizeCheck the number of days set to.If this is extremely small, the timing of synchronizing new emails will pass from the time of closing Gmail to the next time, resulting in a new email that does not reach the Gmail app.Specify the number of days or more of the longest interval to check your email.

　In the case of the Android version of the Gmail app, the number of days to synchronize can be specified for more than 365 days.However, if you synchronize a large amount of e -mail, it will consume a lot of storage capacity of the smartphone, so it would be safer not to specify the number of days that is too long.

　On the other hand, for the settings on the Android side, [settingApps- [Password and account] – [] – [Account sync] – [GmailThe switch of "]offThen, ""onChange to.""onEven if it was, once "offImmediately after making itonLet’s make it "(Google’s Gmail help,"on"" → "offIt is recommended to repeat several times).This is because the synchronization recovers and you may receive an email that has not arrived.

　If the storage capacity of the storage is insufficient on the smartphone, the Gmail application and the iPhone mail application may not be able to download email correctly to the smartphone.

　After confirming or changing the following settings, wait a while, and after the e -mail synchronization and download are executed correctly, try the above -mentioned e -mail search.

● Check if the storage capacity is insufficient on the iPhone (iOS)

　To check the storage capacity of the iPhone, [settingStart the app [Ordinary] – [information] And tap [information] When the page is displayed [AvailableCheck the value of].

　If this is very reduced, try to increase the available capacity (free space) by taking measures such as moving photos and videos to the cloud.

● Check that the storage capacity is insufficient with Android

　To check the storage capacity of the Android smartphone, [settingApps- [storageOpen] and check the usage capacity.

　If the capacity is close to the total capacity (almost no free space), take measures such as moving photos and videos to the cloud to reduce the usage capacity.

　If you have a Gmail account for each purpose, such as work, private use, shopping, if you inadvertently select a different account and open Gmail, of course, you will not find the email.

　In the case of a web version of Gmail or a smartphone version of the Gmail app, the profile icon of the account should be displayed in the upper right corner of the screen.If you tap it, you can check the Gmail account name.

　If you have an old version of your browser, application, or OS that is already out of the support target (life cycle), you may not be able to search for emails and downloads, and you may not be able to search correctly ().That doesn’t seem to be so.)

　Therefore, if you can’t receive an email (not found) in another way, you can update your browser, app, and OS to the latest version or apply all updates.

　Updates each OS as followssetting] You can check it with the app and apply it.

　The smartphone version of the Gmail app is the same as a regular app, "iPhone"App store"Android," "App,"Google Play StoreYou can update it.

　It is important to note that the old smartphone may not be able to upgrade the OS to the latest version, so the app may not be the latest version.For example, since the iPhone 6 cannot be upgraded to iOS 15 or before, if the latest version of the application is assumed to be iOS 15, the latest version of the app will not be available.In such a case, you should consider replacing your smartphone.

　In the case of a PC web browser, the setting page can be opened and updated as follows.

　Once the update is completed, try the above -mentioned email search.